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The first word she said was \"Okay! unfortunately I don't know anything about that!\" then \"I don't know who took this order but I can't help you to finish our job before your party, you have to wait 2 or 3 hours more\" Maybe you can go to Micheal and they can probably do faster\". \r\n\r\nWe waited for 15 minutes until manager, Cassandra showed up. And he needs a lot of time to do this job and asked us to come back another day. We asked a framer where our coat was but framer told us that he didn't know this order. \r\n\r\nWhen we went to the store on our way to friend's party (it was 2 days after store pick up date) we saw only empty shadow box on the floor without chef coat inside, no covering, no touch up frame work but just our name on it. \r\n\r\nWe believed that it'd be worth to wait for 5 days.but everything turned out to be nightmare by extremely rude and arrogant store manager Cassandra.

It was a surprise birthday gift for our friend. "We went to Howthorne store to buy shadow box for our special piece of cloth that had an original hand message by legendary person.
